Claim Approvals Consultant
Start date 7th October 2019
‘Standing strong all together with heart and vitality to be the best’
As a ‘not for profit’ organisation, Southern Cross put people first. They ensure their long term financial sustainability, they invest in improving their services and product offerings to keep pace with the evolving needs and expectations of their members.
Their vision at Southern Cross is to be a ‘healthier society’. This reflects their deeply held belief that working to empower Kiwi’s to live their healthiest lives is fundamental to the assurance that they are there for their members and families now and into the future.
Due to their increasing membership and forward thinking, Southern Cross has created a contact centre in the heart of Hamilton. This is a fabulous opportunity for passionate individuals to join a professional team who are supported, encouraged, inspired and motivated to achieve great things and provide assurance to members and their families during their health journey which may often be stressful and worrying for them.
This role is to manage Member enquiries and effectively manage risk through appropriate assessment of cover and provide outstanding Member experience while delivering on their Brand Promise. You will provide and capture accurate information relating to all enquiries, ensuring system notes accurately reflect conversations with Members and action taken.
Success in this role will require a high level of self-awareness, good and timely decision making, a strong drive for high performance, and the ability to operate effectively even when things are not clear and a desire to be constantly learning.
Essential for this role will be exceptional customer service skills, ideally insurance or health industry related experience and a proven ability with the Microsoft Suite.
At Southern Cross they stand up for what they believe in and work together as a team to be there for their Members.
For further details, please contact Judith Bright on 07 839 3685 or email firstname.lastname@example.org
All applicants MUST have NZ residency or a valid NZ work visa to be considered for this position.