Customer Service Manager

Opportunity to build the role as your own!

We have a newly created role we are recruiting for. How does this role take shape? It will be very much hands on and acting as a CS agent while the company builds up resources. You will need to be ready to roll up your sleeves and do the lower-level tasks as the company grows. We are looking for someone who is hungry for growth, and able to do the daily tasks while they build. It will effectively be on you to create this “manager” position. So would suit someone who is hungry for an opportunity to build it as your own.

Customer service tasks will be the priority first. You will be overseeing customer interactions, managing team members and representing a fantastic brand in the well being industry. Your focus will be on ensuring the highest level of service delivery.

Core responsibilities will include leading and motivating team members, conducting regular performance evaluations, overseeing order fulfilment, managing the picking and packing of orders, dealing with escalations, analysis and reporting to the Operations Manager and be the technical lead for all products.

We will be looking for you to be able to demonstrate leadership experience, have outstanding problem-solving skills, strong multi-tasking and attention to detail.

If you have experience in ecommerce and Shopify along with customer service experience using live chat platforms and knowledge of CRM software, we would love to talk to you.

For further details, please contact Judith at Asset Recruitment on 07 839 3685 or email judith@assetrec.co.nz